The product will be dispatched within 1 business day after payment is received.
It should take 3-10 business days for the product to reach your destination.
If the product does not reach your destination within the specified time period, please allow additional 2-3 business days in case there are postal delays and/or possible technical issues.
If it takes any longer than that, please contact us here and choose inquiry type "My Order". Include details about when the order was placed and what the tracking information says.
In the event that the product is discovered to have been damaged prior to shipping, we will provide a full refund to you within 2 business days.
We kindly ask you to not leave negative feedback before contacting us in case of any issues.
If you were satisfied with your product, please provide positive feedback. We strive to offer you high-quality products at competitive prices, and positive ratings help us maintain that.
In case the product arrives damaged or there are errors in the shipping (e.g. wrong item or size), we will be responsible for the return shipping costs.
Customers are eligible for returns within 30 days of receiving the item.
To initiate a return, please contact us here. Ask to make a return and explain why you are requesting the return. We will respond to you with a return shipping label. Please note that you will need to print out the label yourself.
Once we receive the returned item, we will issue your refund.